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Terms & Conditions

  • Check your order immediately upon arrival. 
  • Report any problems within 3 days to Bosun Supplies, we'll take care of it immediately! 
  • All returns MUST BE AUTHORIZED. Please contact us at 888-433-3484 to obtain an RA (return authorization) number.  All returns must be received within 30 days of obtaining an RA. Items returned without ar RA are subject to refusal and/or a restocking fee of up to 40%.
  • Please keep all original packaging and invoices in case you need to make a return.
  • A 20% restocking fee will be charged after 8 days of shipping for all returns. Original freight will not be credited.
  • A 20% restocking fee will be charged on all items begining with "NT" as these are special order.
  • All items starting with the letter or word "WIND" "L" or "H" are special order and are subject to a 30-50% restocking fee.
  • All sales are final after 30 days. This would not include warranty issues.
  • Fasteners, custom cut lengths of material, close outs, or special order items cannot be returned.
  • Almost all orders are shipped within 1-3 business days from order date.  If an item is back-ordered for a week or so; we won't bother you.  If it is longer than that; we will contact you and offers substitutes when available. Some items must be brought in and can take up to 1 week to ship.
  • For international orders, we will contact you with courier choices that are available and costs associated. If you have a preference, please indicate it in the customer notes and we will go ahead and ship your order using that service to avoid delays.
  • All orders over $5000.00 which require labor (ie cutting of chain or wire rope, stitching of ratchet buckle assmeblies, and/or rigging) to produce wil require a nonrefundable deposit of 50% of the total order which will be due prior to production of the items. The balance will be due prior to shipping. 
  • For oversized items, indicated by "Special shipping applies," in the item description, a shipping surcharge of up to $10.00 may be charged.  Any charge over $10.00 and we will notify you prior to shipping.  This extra charge will not show-up on your order confirmation, but will appear on your invoice. 
  • All packages returned to Bosun Supplies, Inc. due to addresses listed as undeliverable by any major carrier (UPS, Fedex, USPS, Etc.) will only be resent once a correct address is provided. The customer will be billed for reshipment plus a 20% handling surcharge.
  • We close for inventory control and to allow our associates time-off for the holidays between Christmas and New Years (Dec.22, 2016 - Jan 2nd, 2017). Depending on our inventory control, we sometimes won't ship orders received during that week until the New Year. Please call if you have any questions.
 

 

 

Limited Lifetime Warranty:

This warranty supersedes any and all previously published warranty documents published by Bosun Supplies, Inc.

In addition, most Bo'sun Supplies Inc.. items carry the manufacturer's limited LIFETIME WARRANTY (Please see exceptions below*):

Bo'sun Supplies Inc. warrants its stock stainless steel products to be free of defects in material and workmanship under normal use and with normal maintenance for the lifetime of the product. This Limited Warranty extends only to the original retail purchaser and does not run to any subsequent purchaser. 

If the product fails within the terms of this warranty, we will repair or replace the product at Bosun Supplies option, provided the product has been given reasonable care, has not been used for commercial service, and the damage has not resulted from improper installation, accident, negligence or misuse or from unauthorized alterations by the purchaser.

All claims must be made to Bo'sun Supplies Inc.  within thirty (30) days after discovery of the defect. Details on the defect and how the product was used, together with proof of purchase must be included with the defective product, and send to Bo'sun Supplies Inc. prepaid and insured.  No warranty settlement shall be provided until return and inspection of the defective part. 

IN NO EVENT SHALL BO'SUN SUPPLIES CO. BE LIABLE UNDER THIS WARRANTY FOR ANY AMOUNT EXCEEDING THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. BO'SUN SUPPLIES CO. DOES NOT UNDER ANY CIRCUMSTANCES ASSUME THE RESPONSIBILITY FOR ANY CONSEQUENTIAL DAMAGES INCURRED IN CONNECTION WITH THE USE OF ITS PRODUCTS. 

This warranty set forth is in lieu of all other warranties, whether expressed or implied. Bo'sun Supplies Inc. disclaims any warranty whether expressed or implied, with regard to the products sold by it or any dealer, including any implied warranty of merchantability beyond the scope of the warranty set forth above, and except as may otherwise be prohibited by applicable law. 

*Warranty Exceptions:

All items beginning with the letters "NT-" are subject to a $35 repair fee for any item purchased longer than 12 months ago.

All items beginning with the letter "L" are subject to manufacturer warranty only.

 

BEFORE YOU BUY PLEASE NOTE THESE IMPORTANT WARNINGS:

Any product will break if abused, misused, overused or not maintained properly. Such breaks can cause loads to fall or swing out of control, possibly resulting in serious injury or death as well as major property damage.

  •  Never exceed working loads.
  • Do not use any of our products in overhead lifting unless noted.
  • Working load limit in this catalog is given as a guide only.
  • Where WLL are given, ultimate break loads are at least four times higher.
  • Inspect all products carefully at regular intervals depending on conditions.

COUPON AND DISCOUNT CONDITIONS AND TERMS

Free and discounted shipping and handling only applies to ground shipping for the 48 contiguous states. For all orders that cannot participate in shipping discounts, we will try to accommodate you with alternate discounts when available and at the discretion of Bosun Supplies, Inc.  Free and discounted shipping and handling does not apply to special order, heavy or oversized items. Excluded items are at the sole discretion of Bosun Supplies, Inc. and may include additional items not listed here.

Discount coupons are not valid on tools, rigging or custom orders, and/or anchors. Excluded items are at the sole discretion of Bosun Supplies, Inc and may include additional items not listed here.